Effective Date: 01-06-2025
At Shwin Pyone Pte. Ltd., we aim to provide a smooth and satisfying shopping experience for every customer. This policy outlines our shipping and return terms.
🛍️ Shipping Policy
- Delivery Area: We deliver within Singapore only.
- Delivery Time: Orders are typically delivered within 2–4 business days.
- Shipping Fees: Calculated at checkout based on order size and location.
- Delivery Partner: We work with reliable local courier services to ensure timely delivery.
Note: Please ensure someone is available to receive the order. Failed delivery due to incorrect address or recipient unavailability may result in redelivery fees.
🔁 Refund & Return Policy
Due to the perishable nature of rice products, we do not accept returns once the item has been delivered.
However, we offer refunds or replacements under the following conditions:
Eligible Scenarios:
- You received the wrong product
- The item is damaged or defective upon arrival
- The item is expired or unfit for consumption at delivery time
How to Request a Refund or Replacement:
- Contact us within 24 hours of delivery.
- Email admin@shwinpyone.com with your order number, a description of the issue, and clear photos as evidence.
Resolution Time:
- We aim to process refunds or dispatch replacements within 3–5 business days upon approval.
❌ Non-Refundable Situations
- Incorrect orders placed by the customer
- Orders not collected due to unavailability at the address
- Change of mind after delivery
📩 Contact Us
For questions about shipping or refunds, please reach out:
📧 admin@shwinpyone.com
📞 (+65) 8170 5053
📍 111 North Bridge Rd, Singapore 179098
